Returns and Deliveries

Your Product is delivered by our team of drivers and will take every care possible in delivering our goods. Our experienced technical staff can give you practical advice over the phone.

Please make sure all items are in good condition before signing the carriers delivery note. This includes opening and checking  all items .  In the unlikely event of damages, any damaged items need to be clearly marked on the drivers manifest, and reported immediately , so that replacements can be sent.  Failure to highlight any shortages or damages at the time of delivery will mean that replacements cannot be sent free of charge.

Please check the amount of items you are signing for, if any items are missing or damaged  please sign the paperwork accordingly and notify us immediately, any shortages or damages  within the order  must be notified within 72 hours.

We are not liable for any consequential costs that may arise from any errors or failed deliveries, however caused.

Any consignment that, on the instruction of the purchaser,  is to be left by our carrier  unsigned and unchecked ,  is at the risk of the purchaser. Upvcoutlet cannot be held responsible for any damages or shortages that may  have occurred.

A 10% restocking charge plus carriage costs is payable on any product returns.

Free delivery is for the UK mainland only, some deliveries to Islands and Scottish Highlands may incur a further charge.
We are unable to ship to any of the channel islands (Guernsey/Jersey/Sark)